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Health811- Connecting to Care

Free Health Advice 24/7: Call 811.

You can connect with a registered nurse day or night for free, secure, and confidential health advice.  

What is Health811?

Previously known as Health Connect Ontario, which replaced Telehealth Ontario, Health811 is a free, secure and confidential services you can call or access online 24 hours a day, seven days a week to receive advice from qualified health professionals, such as Registered Nurses, locate local health services and fund trusted health information. 

It is an easy way to get health care advice when your own care providers are not available after hours. The nurse can help you decide your best first step, such as care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to the hospital.

Health811 does not replace 911 – that’s always the first number you should call in emergency situations.

How does Health811 work?

Webiste: (also available in French:

By Phone: 811 (TTY: 1-866-797-0007)


When you click “Chat with Us” link, you can chat online with a Health Care Navigator who can help you connect with a qualified health professional to answer your health-related questions or concerns. At any time during the chat, you can enter your phone number for a call back. Combining chat with a phone call is helpful if your enquiry is complex and easier to discuss verbally.

By Phone:

You can call “811” (TTY: 1-866-797-0007) and speak with someone directly who will direct you to the best health professional once they understand your issues or concerns. Service is available in over 200 languages, including indigenous languages such as Cree, Ojibwe and Inuktitut.

When should I use Health811?

When you have a general health question and not sure what to do, access Health811 online or by phone. Within minutes, your questions will be answered, providing you with peace of mind. Connecting with Health811 will give you confidential advice about concerns such as:

  • Symptoms that could require medical attention

  • Illness or injury

  • Chronic illnesses

  • Nutrition and healthy lifestyles

  • Teen health and lifestyle issues

  • Mental health concerns

  • Breastfeeding support

  • Refugee health support

  • Medical assistance in dying support

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